Usability Question 4

How do you open this hostel door? This is the door.


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This is the “key” which is the only hostel key I had to pay a deposit for.

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This system is so difficult that they have a demo door and key at the check-in desk so that they can demonstrate. Once it took me 2 minutes to open the door. I was a little ashamed.

5 Responses to Usability Question 4

  1. Simon says:

    I don’t think you should be ashamed, because that is ridiculous. I still don’t understand how it works. Are there electronics involved?

    What happened to using a metal key and a deadbolt? What was wrong with that?

    • Katie says:

      Yes. There are electronics involved. Either that or little elves who sit in the black knob and deny you entry while flashing green lights.

  2. Reid says:

    Re. the metal key, it’s because people walk off frequently with the key and then the lock must be expensively re-keyed unless you want unknown parties to retain access to the room.

    • Katie says:

      It’s a Youth Hostel. I kindof think the definition of that is “unknown parties retain access to the room.” On the other hand, I’d prefer to have a newly-keyed room.

  3. Katie says:

    Here’s how you use it: 1) Hold key in front of black knob. 2) When the light blinks rotate the knob counter-clockwise three times. 3)Push the door open.

    I think that metal keys not being used makes sense because of Reid’s reasoning. But hotel plastic keys? What is wrong with them?

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